Frequently Asked Questions
1) How much do I need to put down to secure my spot?
$500 per person.
2) How can I pay you?
Once we receive your booking BOOKING FORM a Square invoice will be e-mailed to you at the address on your form. it also allows you to pay with all major credit/debit cards. Square is widely used and secure.
3) Can I set up a payment plan?
Yes! Square makes it easier than ever for us to create a custom payment plan. After your initial deposit please let us knowhow many payments you wish to make and when you wish to start. The final trip amount is due 45 days prior to departure.
4) What is the cancellation policy?
90% refundable until 120 days before departure
50% refundable until 75 days before departure
30% refundable until 60days before departure
Non-refundable 45 days or less before departure
No- shows are non refundable
5) When is the total amount due?
45 days before departure.
6) What is the group size?
7) Do I need a VISA?
You will need to check the current VISA requirements from your departure country to the destination country of the adventure.
Thailand- No VISA required
Kenya- VISA required- (e-VISA)
Cambodia- VISA required (VISA upon arrival in Siem Reap)
India- (VISA required must be obtained in advance).
Please be sure you have all of your documentation in order prior to your trip start date. AFE is not responsible for a guests failure to meet current requirements.
8) Will I be melting or freezing? What is the weather like?
Our destinations and schedules have been specifically chosen to be in typically moderate seasons, based upon their location. That being said, the weather is totally unpredictable the world over and you may experience extremes of heat, humidity, dryness, rain, cold. the best solution is to be prepared. Layers are always best, with at least 1 set of warm clothes and 1 set of lightweight clothing. Remember that long sleeves and pants are recommended for areas where mosquitos are present.
9) Am I too old/young for this trip?
All of our trips are open to adults over the age of 18 and younger than 70. Guests over 70 or any guests with pre-existing medical conditions must have a doctor's approval before traveling with AFE.
Thailand is open for guests 14 and older though all minor guests must be accompanied by their legal parent or guardian at all times.
10) What is the Minimum Fitness Level
Please note that there is a minimum level of health and fitness required. All guests need to be able to walk 2 miles in hot, muggy conditions unassisted and be able to get up 2 flights of stairs. If you are not able to do either of these activities then perhaps a different trip would be more appropriate. AFE is not responsible for guests failure to be aware of the minimum fitness requirement. People with back problems should not travel to Kenya as the roads are poor and there is a lot of bumping.
11) Can I bring my significant other?
Absolutely! This is a safe place for all! The activities will be appropriate and interesting for both men and women and please note that AFE Adventures are a safe space for all regardless of race, religion, gender identification or sexual identity.
12) Do I need trip insurance?
AFE Travel requires all guests to obtain adequate medical and trip cancellation insurance. Please note that insurance providers such as Blue Cross etc, will not cover you whilst you are overseas. It is highly recommended you purchase insurance that will pay your upfront costs, please note that proof of insurance is required before departure. We recommend www.insuremytrip.com to get the best rates however it pays to shop around and AAA or your normal carrier may have better rates.
13) I am a die hard meat eater: gluten intolerant, sugar sensitive, kosher etc.
All AFE Travel is set up as VEGAN however if you are vegetarian or omni (eats everything) please indicate that on your booking form. If you have additional dietary requirements please notify us within 60 days of the trip, we will do our best to accommodate you though we appreciate your understanding that in rural areas all of your normal food choices may not be available.
14) Are these destinations safe?
All of the countries we will be visiting have well developed tourist infrastructure and every effort is taken to ensure your safety at all times. That being said, in urban centers, you will need to be aware of petty crime as in any city environment, use common sense with regards to bringing/locking/storing valuables.
15) Can I drink the water?
Bottled water will be provided and it is not recommended you drink the local water.
16) Will I need vaccinations?
We strongly recommend you check with the CDC website and follow their latest recommendations. (www.cdc.gov) your regular doctor or your local travel medicine clinic.
As of June- 2021 all guests to all destinations MUST be fully vaccinated against COVID-19.
17) Will I need malaria medication?
Because we will be staying in lovely, picturesque villages away from the main city, malaria medication is strongly recommended, please ask your doctor or visit your local travel medicine clinic: note that some types of malaria medications are not available in in country and it is typically recommended that you start the medication several days before your arrival in Africa or Asia.
18) Will there be Wifi available? Will my cell phone work?
Wifi is generally available at the resorts in major cites (if not in your room, than in the common areas). However in rural bush camping environments,(on the Masai Mara) elephant sanctuaries etc, it will not be. You will need to contact your cell phone provider to see if they can add international coverage to your plan (rates vary and it can really add up). We will be encouraged, however, to UNPLUG!
19) Will there be BUGS or wild animals?
Being near elephants, means being outdoors! Bugs and wild animals are part of the adventure! Mosquito nets are provided when we are staying outside of city center but mosquito repellant is highly recommended.
20) I like a glass of wine, or beer with dinner!
Drinks are served at all resorts/sanctuaries we are staying at for all destinations and while it's not included in the package, if a cold beer or drink appeals to you, go for it, we won't stop you!
21) I am sober, will I still be welcome?
Absolutely! Your co-host David has been sober 25 years and group meetings can be scheduled at all destinations.
22) What about tipping?
Tipping is not included with your package price however, we strongly encourage you to show appreciation to your ground staff, drivers and providers who work so hard for us. Loose guidelines are $25 per day/per guest for tour guides $10.00 per person for drivers $5 per day for hotel staff. Your hosts, David and Thyra are not accepting tips.
23) Is laundry available?
It varies by location, generally speaking at least 1 property will have laundry service available. Laundry fees are not included and will be handled through the hotel staff.
24) What are the accommodations like?
Our hotels have been chosen for their high ratings, authentic decor, sustainability, friendly staff and location- they are clean and well managed! Please don't expect 5 star hotels and super fancy high end resorts. Our camp in the Masai Mara, Kenya and accommodations at both ENP and Cambodia Wildlife Sanctuary are very basic with solar chargers after 4PM, flush toilets and hot showers. Cambodia Wildlife Sanctuary all accommodations are dormitory style.
All lodgings have en suite toilets and showers but some do not have air conditioning.
25) I am getting there a few days early and leaving a few days later, where should I stay?
It is highly recommended that you plan your arrival for at least one day prior to the trip start date. Most guests opt to stay at our group hotel (they honor our group rates) once you advise us of your air schedule we are happy to arrange your stay at our group hotel. Any additional nights or hotel stays will be paid directly to the property and are not included in the package prices.
26) How do I get from the airport to the hotel and back?
Airport pick up and drop off is included in your package price. An AFE representative will be waiting outside of the baggage claim with a sign with your name on it. If you opt to stay at some other place or arrive from a different location, AFE will pick you up and drop you off at a centrally located point agreed upon in advance. Please note that we must receive your flight itinerary within 30 days of departure.
27) Cell phone SIM cards and all that jazz:
It is possible to pick up an international SIM card upon arrival at most International airports or at street kiosks. While this may be the most affordable, they frequently work less ideally than we would like. For your safety and convenience it is recommended that you contact your carrier to have, at the minimum, one traveler in your party able to send/receive texts when you disembark the plane. This will allow you to keep our ground crew up-to-date with any unexpected flight changes or unexpected situations (such as lost luggage). Relying on airport Wifi is tricky at the best of times.
28) Airfare: What City to I Fly Into?
KENYA- NAIROBI- (NBO)
THAILAND- CHAING MAI (CNX)
CAMBODIA- SIEM REAP (REP)
RWANDA- KIGALI (KGL)
INDIA- DELHI (DEL)
29) Is AFE, LLC Licensed, Bonded and Insured?
Arte for Elephants, LLC
California Seller of Travel, License 2145545-50,
Bonded for $100,000 through Hudson Insurance.
Insured through Thimble Insurance Group
30) Where can I find the Terms and Conditions?
31) Where do I book?